ASCEND - Premium IT Services Provider
"Providing Businesses with state of the art Information Technology Outsourcing solution" We, Ascend Team, aim to service small to large business by designing, implementing and maintaining computer system and infrastructure vital to businesses today. To fulfill our customer-minded policy, we provide services with a strong emphasis on quality, reliability and efficiency for a large range of IT related issues including: > Network installation, > System Administration and Support > System integration > Consulting on Information security framework
We Work With You
We offer you an IT Assessment that will provide you with a 'snapshot' of your IT infrastructure costs and performance.
Based on the discovery and your business goals, we will mutually agree on clear Service Level Agreements (SLAs) and start our full services without any major changes to your IT environment that could result in business disruptions. We will gradually move to a future mode of operations leveraging our technologies, processes and methodologies leading to a common and homogeneous IT environment, hence dramatically reducing daily problems and related costs. What ? - Helpdesk with remote problem resolution of 80% and up within minutes.
- Fast on-site intervention of IT support experts.
- Backup of your business critical data from each machine.
- Proactive server and network monitoring.
- Security of your data and your network including anti-virus, patch management and spyware.
- Support of other office equipment such as printers, faxes and phones.
- We also carry out IT projects: Software and hardware selection and development, network design and implementation, wireless networks, physical and logical security.
How ? - We guarantee the quality of our services with Service Level Agreements (SLAs). Our experts are located in Bangkok and are dedicated to your satisfaction. We have experience in managing over 1,000 computers worldwide!
- Remote problem resolution means that we use a secure internet channel and an innovative technology to see your screen when you need help and fix most problems within minutes without having to come to your office.
- Remote problem resolution means that we use a secure internet channel and an innovative technology to see your screen when you need help and fix most problems within minutes without having to come to your office.
- We become a Single Point of Contact for all your IT needs.
Why ? - We reduce your total cost through advanced technologies and best practices.
- You gain tagible productivity increase: no more peer and self support
- You focus on your business... what you do best!
|
|
