Bangkok · since 2004

IT support that keeps your business running.

Helpdesk, maintenance, network and security for offices and factories across Thailand. One team, one number to call, support in Thai and English.

2004serving Bangkok since
All Thailandon-site coverage
TH · ENsupport languages
1 business dayto answer every request
Services

Everything that keeps your systems working.

Pick what you need, or let us run all of it under one written service agreement.

Illustration of a ring chart split into service areas
01

Helpdesk

Most problems fixed remotely within minutes. Every request gets a number and an owner.

02

Preventive maintenance

Server and network monitoring, updates and patches, antivirus, before problems reach your staff.

03

Network & firewall

Audit, installation and upkeep of office and factory networks.

Fortinet · SonicWall · Ubiquiti UniFi
04

Microsoft 365 & email security

Licences, mailboxes, and spam and phishing filtering before mail reaches your staff.

Microsoft 365 · Google Workspace · SpamTitan
05

Backup & recovery

Nightly backups. Off-site copies and restore tests available as options.

Synology
06

Hardware & on-site work

Installation, replacement and vendor coordination, anywhere in Thailand.

Dell · Lenovo
How we work

What, how, why, and what you gain.

What

Service quality guaranteed by a written service level agreement, delivered by our team in Bangkok.

How

Secure remote access to fix issues fast, and a single point of contact for all your IT.

Why

Fast on-site visits, proactive monitoring, security and backup of your critical data.

Benefits

Lower total cost, less downtime, and time to focus on your business.

How we start

Three steps, without disrupting your work.

1

IT assessment

A snapshot of your IT costs and performance. Free to start.

2

Service agreement

Scope, response times and price agreed together, in writing.

3

Run & improve

We take over without changing what works, then gradually standardise your environment.

Team

The people who look after your systems.

  • Account manager, your main contact, responsible for your operations running well.
  • Helpdesk analysts, unlimited access, most issues solved in minutes.
  • On-site specialists and deployment engineers for whatever needs a visit.
Ascend team at work Illustration of an engineer at a desk
Ascend group

Looking for something else?

Contact

Tell us what is not working.

We reply within one business day, in Thai or English.

Office3/2 Sukhumvit 79, Phra Khanong Nuea, Watthana, Bangkok 10260

Send us a message

Our contact form goes straight to the team. We reply within one business day.

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